Shipping Policy
At Jokers Wild Intimates, we understand the importance of timely and reliable shipping. We strive to provide our customers with a seamless and efficient shipping experience. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth delivery process.
Processing Time:
Once your order is placed, our team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to ship your order as quickly as possible.
Shipping Methods:
We offer a variety of shipping methods to cater to your specific needs. At checkout, you will have the option to choose from standard shipping, expedited shipping, or express shipping. The availability of these options may vary depending on your location and the items in your order.
Shipping Rates:
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date. Please note that it may take up to 24 hours for the tracking information to be updated in the system.
Delivery Time:
The delivery time will depend on the shipping method you have selected and your location. Standard shipping typically takes 3-7 business days, while expedited shipping can arrive within 2-4 business days. For express shipping, you can expect your order to be delivered within 1-2 business days. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances or during peak seasons.
International Shipping:
We are proud to offer international shipping to customers around the world. However, please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's import regulations. We recommend contacting your local customs office for more information.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund. It is important to inspect your package upon delivery and notify us of any issues within 48 hours.
Change of Shipping Address:
If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure that your shopping experience with Jokers Wild Intimates is nothing short of exceptional.